Every leader is a role model. Most of the small business owners do not realise that they are role modelling anyway, everyday.
They are hiring staff and they come up to a day they say, I don’t have one employee who is taking my business seriously. Sorry my friend but your employees are learning from you. You are teaching them everyday from the first day they step into your shop, factory, office or whatever your business is.
People are putting themselves into the culture they live. If your brand culture is not as you wish, then it’s not their mistake. It’s you that you need to educate them, train them on how to behave, act, and how to serve people. You need to guide them on how to sell your product or service. And if it doesn’t work, again it’s you. Hire someone to train them, educate them on how to deliver the results you wish to get.
Here are the 12 tips
If you want them to be polite, be polite
If you want them to deliver on time, deliver on time first
Keep your promises
Recognise their job done
Reward them for taking the extra mile
Make them happy
Explain them everything they have to do. Answer the whats and whys, even if they don’t ask
Allow them to give you feedback, and new ideas
Be a great listener
Use the brand’s language
Share your vision with your staff
By keeping your staff focused, motivated and productive you will manage to have extra time to work on your business development, to see your business with a clear point of view, find issues to be solved. In general you will manage to make more money my friend.